Deactivate a Client

This article demonstrates how to deactivate an individual client record.

Client records cannot be deleted, but the client may no longer be relevant to your agency. In this situation, the client record can be deactivated.


Step 1. Log into your Community CI system.

The welcome page will be displayed.

Home Page


Step 2. Click on the Clients link.



Step 3. If required, search for the required client (refer to Search for a Client )


Step 4.  Click the three dots on the right-hand side of the client and select Deactivate.


Deactivate Client


Step 5. Click OK to confirm the deactivation

Confirm Deactivation


The Client record is updated to Inactive status

Inactive Client



Further Information


Updated on August 15, 2018

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