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  4. I’ve forgotton my password, what do I do?

I’ve forgotton my password, what do I do?

If you have forgotten your password, you can reset it yourself.


Follow these steps:

Step 1. Navigate to the login page of your Community CI system.

CCI login page


Tip - if you do not know the URL of your system, 
contact your database administrator


Step 2. Click the Reset link

Reset password link


Step 3. Enter your email address in the displayed field

Reset Password page


Step 4. Click Submit

If you enter an incorrect email address the following message will appear:

Incorrect email address


Step 5. If a valid email address is entered, the following screen will appear:

Reset email sent


Step 6.  Check your email – you should receive an email with a password reset link within 15 minutes. Remember to check your junk mail and spam folders.


Example email:

Hi John,

To reset your password, please click on the link below. This will take you to a secure website where you can create a new password.

For security reasons, this link expires in 1 hour.

Reset your password

If the link above is not working, then copy and paste the link below into your browser:




Step 7. Follow the instructions in the email to reset your password.


Tip: your password must meet the strength requirements 
of the system.



Further Instructions

If you have issues with resetting the password, or do not receive the email, contact your database administrator. They can reset your password for you.

If they are unavailable, or unable to assist, please contact CDS Support.


You can view the Community Data Solutions Password and User Account Policy here


Updated on August 15, 2018

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