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If you have forgotten your password, you can reset it yourself. Follow these steps: Step 1. Navigate to the...
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Frequently Asked Questions
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Why wasn’t the client record created?
When entering a new client record, there are a number of reasons that the record is not created. Manual... -
Why can’t I save an assessment?
When creating an individual assessment online, there are a number of errors that may occur. The errors, their cause and... -
Why can’t I make an Assessment Complete?
Although an assessment has been saved successfully, you may still receive errors when you try to complete it. Assessments created... -
Can I edit a completed Assessment?
When an assessment is marked as completed, it cannot be edited. If you need to edit a completed assessment, you... -
How do I format my dates?
The format of the date fields in your bulk import file can cause issues. If the format is incorrect you... -
Why can’t I unsubmit a submission?
There are times when you may wish to edit a submission which has already been submitted. This is not always... -
How do I contact support?
If you are an existing customer and require support please contact our support team via email or call 1800 503 981 If...
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