If you have forgotten your password, you can reset it yourself.   Follow these steps: Step 1. Navigate to the...

When entering a new client record, there are a number of reasons that the record is not created.   Manual...

When creating an individual assessment online, there are a number of errors that may occur.  The errors, their cause and...

Although an assessment has been saved successfully, you may still receive errors when you try to complete it. Assessments created...

When an assessment is marked as completed, it cannot be edited. If you need to edit a completed assessment, you...

The format of the date fields in your bulk import file can cause issues. If the format is incorrect you...

There are times when you may wish to edit a submission which has already been submitted. This is not always...

If you are an existing customer and require support please contact our support team via email or call 1800 503 981   If...